Position : CCE (Call Centre Executive)
Location : Gwalior(MP)
Education : University/college degree is any Stream
Experience : 1-2 Years
Skills & Competencies Required
l Good Communication skills in Hindi & English.
l Good Listening Skills
l Client focus and Service
l Ability to multi-task, set priorities and manage time effectively
l Proficient in relevant computer applications
l Ability to handle stressful situation appropriately
l Customer oriented attitude with professionalism.
Job Profile
l Resolve Escalated Customer Complaint
l Identifying customer's needs, clarify information, research every issue and providing solutions.
l Informs clients by explaining procedures; answering questions; providing information.
l Maintains communication equipment by reporting problems.
l Ensure you follow the customer service script provided by the company for uniformity.
l Write and submit timely reports on performance, targets and customer queries.
l Keep records of all conversations in our call center database in a comprehensible way
l Route calls to appropriate resources